Info Terms and conditions

- Seats purchased for performances will not be exchanged or refunded. Bookings will only be refunded if the show is cancelled.

- Teatro Arriaga reserves the right to postpone performances, and to change dates, times, programmes and the advertised cast members of the shows, when circumstances so demand.

- As a courtesy to the audience and the artists, strict punctuality is requested. Members of the public will not be permitted to enter the theatre when the show is in progress in consideration to the audience and the performers, except during established intervals, bar any provisions to the contrary in the rules.

- Cell phones and similar devices must be turned off or silenced in the hall, and the use of illuminated screens is not permitted. The use of these devices during performances may result in expulsion from the hall if necessary.

- Smoking is not permitted.

- If a ticket is sold at a discount, the ticket-holder may be asked to show the corresponding card for this to be checked.

- Photography, filming and recording are not permitted inside the theatre.

- Owing to justified organisational, technical and programming reasons, the Arriaga Theatre reserves the right to reclaim sold tickets and exchange them for others.

- Children under the age of three are not allowed into performances not aimed specifically at children except from age recommended.

- Do not leave items such as coats, bags, programmes, etc. on the handrails. The Theatre has a coat check service.

- All members of the audience must sit in their own seat and may not change seat before or during the performance, unless indicated by the Theatre.

- Animals are not allowed in the Arriaga Theater facilities, except for guide dogs.

- The Arriaga Theatre reserves the right of admission, which is applied in accordance with the following rules:

Rules for Access and Admittance to the Arriaga Theatre

pursuant to Article 22 of Law 10/2015 of 23 December on Public Performances and Recreational Activities, and Articles 50 and 51 of DECREE 17/2019 of 5 February approving the Regulation for implementation of the Law on Public Performances and Recreational Activities in the Autonomous Community of the Basque Country.

Punctuality:

Those arriving late will not be allowed to enter once the performance has commenced. Access to the theatre is subject to observance of the timeframe established for the performance or event. The only exceptions to this rule are performances with scheduled intervals which allow people to enter the room without interrupting the activity. Spectators are advised to arrive in good time in order to prevent any delays and inconveniences.

Minimum age:

Children under three years old may not enter the room for performances not specifically intended for a child audience, unless a recommended age has been specified.
For security reasons, children under 16 years old will not be allowed to enter the theatre unless they are accompanied by a responsible adult, and they must be supervised by the adult at all times. The theatre does not take any responsibility for the supervision of under-age children. Parents or guardians are responsible for ensuring that under-age children comply with the theatre’s regulations, and behave properly while they are there.

Disrespectful or unseemly behaviour:

Anyone demonstrating behaviour that may be offensive or inappropriate for the location, such as the use of offensive or threatening language, any demeanour that generates serious unease, any indecorous actions, disorderly behaviour or similar, will not be allowed into the theatre or to remain in the theatre.
Those who may have previously been involved in altercations, acts of aggression, or who have demonstrated any kind of violent or disrespectful behaviour in the theatre, when it is obvious that they are repeating this kind of behaviour, will not be allowed into the theatre or to remain in the theatre.

Silence:

Those who do not observe silence in the theatre, and those in possession of devices which may generate noise repeatedly and do not switch them off will not be allowed into the theatre or to remain in the theatre.

Inebriation or similar:

Those showing obvious signs of inebriation or of being under the influence of substances which affect their behaviour will not be allowed to enter the theatre.

Ban on entry with dangerous objects:

Those in possession of firearms, dangerous objects, illegal substances or any items that may jeopardise the safety of spectators will not be allowed to enter the theatre.

Maximum permitted capacity:

Access to the theatre will be limited to the maximum capacity authorised. When full capacity has been reached, no further spectators will be allowed to enter the theatre in order to guarantee the safety of patrons.

Attire and hygiene:

Those wearing garments with any symbols contrary to basic human rights, or those who fail to observe the minimum social dress code for the theatre, such as patrons wearing no shoes or no shirt, or similar, will not be allowed to enter the theatre.
Access to the theatre may be restricted for any patrons showing obvious signs of a lack of personal hygiene that may affect other spectators.

Ban on food and beverages from outside the theatre:

No food or beverages from outside the theatre may be consumed, with the exception of water or in the event of medical necessity.

Ban on pets:

No animals will be allowed to enter the theatre, with the exception of animals specifically authorised for the purposes of assistance (guide dogs, for example).